Client Support Hospitality SaaS
Client Support Hospitality SaaS
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Job Description
- Manage Large Accounts: Oversee a portfolio of key accounts acting as their trusted advisor to ensure longterm success and satisfaction.
- Client Onboarding: Lead the onboarding process for new clients ensuring smooth integration and full understanding of the platform s features.
- Account Growth: Identify opportunities for upselling crossselling and expanding the use of our products within large accounts.
- Renewals & Retention: Drive contract renewals and reduce churn by building deep relationships and ensuring clients achieve desired outcomes with our platform.
- Issue Resolution: Collaborate with internal teams to resolve customer issues promptly and efficiently.
- Business Reviews: Conduct regular checkins and business reviews with clients to showcase value and plan future opportunities for growth.
- Travel: Meet clients in person as needed (1030% travel) to conduct indepth business reviews offer strategic advice and help optimize their use of our platform.
- Customer Success Metrics: Track client satisfaction monitor platform usage and respond proactively to any signs of dissatisfaction or churn risk.
- Crossfunctional Collaboration: Work closely with the sales support and product teams to provide feedback and improve the customer experience.
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Employment Type
Full Time
Company Industry
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- Management Experience
- Event Planning
- Employment & Labor Law
- Project Management Software
- Customer relationship management
- Restaurant Management
