Customer Success Associate
Customer Success Associate
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Job Description
- Assist in managing customer inquiries through various channels including phone email and chat in a timely and professional manner.
- Help organize and participate in customer outreach initiatives such as webinars surveys and focus groups.
- Conduct followup calls or surveys to gather additional customer feedback.
- Collect and analyze customer feedback from various sources to identify trends and areas for improvement.
- Prepare reports on customer satisfaction and success metrics.
- Work with the product and development teams to ensure customer feedback is integrated into product improvements.
- Maintain accurate records of customer interaction activities in the CRM system.
- Must have excellent verbal and written communication skills.
- Preferably with experience working with SaaS products.
- Preferably with working experience in a startup.
- Technical curiosity or experience willingness to learn new things
- Quick learner adaptable to changing business needs
- Proven ability to educate executive decisionmakers building and maintaining relationships with them.
adaptable to changing business needs,experience in a start-up,problem solving,team collaboration,empathy,crm,client administration,time management,client accounts,quick learner,customer engagement,customer success management,technical curiosity,customer service,data analysis,adaptability,technical proficiency,excellent verbal and written communication skills,experience with saas products,relationship building,customer support
Employment Type
Full Time
Company Industry
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
