Team Leader FB Service

Roles and responsibilities

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven
Team Supervision and Leadership:

Lead and motivate a team of servers, bartenders, and other F&B staff to ensure excellent service and a smooth workflow.
Assign tasks and responsibilities to team members based on skills and service needs.
Maintain high standards of service quality and hospitality.
Conduct team briefings to ensure staff are aware of daily specials, menu updates, and any special customer requirements.
Customer Service and Satisfaction:

Greet and interact with guests to ensure their dining experience is enjoyable.
Address any guest complaints or issues promptly and professionally, ensuring resolution with minimal disruption to the service.
Ensure that the service team provides timely, courteous, and professional service at all times.
Training and Development:

Train new and existing team members on restaurant procedures, menu knowledge, and customer service standards.
Mentor staff, provide ongoing coaching, and assist in skill development to improve the team’s overall performance.

Desired candidate profile

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to multitask and manage time efficiently in a fast-paced environment.
Problem-solving skills to address guest concerns and resolve conflicts.
In-depth knowledge of F&B service standards and customer service practices.
Good organizational skills and attention to detail.
Knowledge of health and safety regulations in the F&B industry.
Performance Metrics:
Guest satisfaction and feedback on service quality.
Efficiency in managing the service team, especially during peak hours.
Staff performance and development (e.g., training, mentoring, and staff retention).
Accuracy in order taking and food delivery.
Cleanliness and organization of service areas.
Achievement of sales targets and cost control (e.g., inventory management).