Customer Service for High Prio Banking Account
Customer Service for High Prio Banking Account
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Job Description
Responsibilities
- Respond to customer inquiries regarding highpriority accounts effectively and promptly.
- Provide personalized customer support to ensure satisfaction and retention.
- Resolve complex issues related to highvalue banking accounts.
- Deliver tailored financial solutions based on individual customer needs.
- Collaborate with internal teams to address customer requests and concerns.
- Analyze customer feedback to identify areas for service improvement.
- Ensure compliance with banking regulations and policies during interactions.
- Maintain uptodate knowledge of banking products and services.
- Educate customers about new products or services that may benefit them.
- Track and document customer interactions in the CRM system.
- Handle complaints and escalations with professionalism and courtesy.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Assist in onboarding new highpriority clients smoothly.
- Participate in training sessions to enhance service capabilities.
- Contribute to team targets by achieving personal performance goals.
Qualifications
- Strong knowledge of banking products and services.
- Excellent verbal and written communication skills.
- Ability to handle highpressure situations with poise.
- Demonstrated problemsolving abilities and resourcefulness.
- Customercentric mindset with a focus on relationship building.
- Proficient in using CRM tools and banking software.
- Strong organizational and time management skills.
- Ability to work independently as well as part of a team.
- Detailoriented with strong analytical skills.
- Ability to multitask and adapt to changing priorities.
- Familiarity with compliance and regulatory banking requirements.
- A high level of integrity and confidentiality.
- Willingness to undergo training and professional development.
- Fluency in multiple languages is a plus.
conflict resolution,time management,adaptability,analytical skills,technical proficiency,compliance and regulatory requirements,communication skills,empathy,crm tools,problem-solving,banking products and services,multitasking,customer service
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
