Customer Support Representative - Temporarily Work from home
Customer Support Representative - Temporarily Work from home
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Job Description
Responsibilities
- Respond promptly to customer inquiries via phone email and chat.
- Identify customer needs and provide accurate solutions to enhance their experience.
- Maintain detailed records of customer interactions using the CRM system.
- Manage and resolve customer complaints with professionalism and care.
- Follow up on customer issues to ensure resolution.
- Provide product information and guidance to assist customers in making informed decisions.
- Collaborate with team members to improve processes and share best practices.
- Conduct customer surveys to gauge satisfaction and areas for improvement.
- Stay updated on company products services and policies.
- Educate customers on selfservice options and available resources.
- Assist in training new hires and provide feedback on their performance.
- Handle high call volumes and prioritize tasks effectively.
- Ensure adherence to company policies and procedures.
- Participate in regular team meetings to discuss performance metrics.
- Support marketing initiatives by providing customer insights from interactions.
Qualifications
- High school diploma or equivalent; a degree is a plus.
- Strong verbal and written communication skills.
- Proficiency in using computers and CRM software.
- Ability to work independently and manage time efficiently.
- Exceptional problemsolving skills.
- Ability to handle difficult conversations with empathy and respect.
- Strong organizational skills with attention to detail.
- Experience working remotely is a plus.
- Flexibility to work various shifts including evenings and weekends.
- Ability to learn quickly and adapt to changing environments.
- Knowledge of customer service best practices.
- Ability to maintain a positive attitude in challenging situations.
- Willingness to develop new skills and grow within the company.
- Knowledge of industry trends and customer preferences is an advantage.
- Participation in continued education and training programs is encouraged.
time management,ability to work independently,adaptability,organizational skills,technical proficiency,communication skills,customer service best practices,empathy,crm software proficiency,problem-solving skills,attention to detail,customer service
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
