FB Service Expert

Roles and responsibilities

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Desired candidate profile

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Service Excellence: Exceptional knowledge of food and beverage offerings, including menu composition, wine pairing, and cocktail preparation.
Guest Interaction: Outstanding communication skills with the ability to engage and anticipate guest needs.
Technical Skills: Proficiency in operating POS systems and basic knowledge of billing processes.
Problem-Solving: Ability to handle guest complaints with professionalism and tact.
4. Personal Attributes

Passionate about hospitality and delivering memorable guest experiences.
Well-groomed with a pleasing personality and professional demeanor.
Team player with strong interpersonal and leadership skills.
Adaptable and calm under pressure in a fast-paced environment.
5. Additional Requirements

Flexibility to work in shifts, including weekends and holidays.
Multilingual skills are a bonus (English proficiency is mandatory).
Comprehensive understanding of hygiene and safety regulations in F&B services.