Technical Client Support
Technical Client Support
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Job Description
- Key Responsibilities
- Assist customers with technical issues via email chat and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems identify root causes and provide solutions.
- Escalate complex issues to higherlevel support when necessary.
- Maintain accurate documentation of all customer interactions.
- Qualifications
- Strong English communication skills both written and verbal.
- Excellent problemsolving abilities and a customeroriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
- Node.js JavaScript & MySQL(Strong Knowledge).
- Experience with Hardware/IoT devices ideally Smarthome Devices like Smart Loct etc.
- Benefits
- Competitive salary and benefits.
- Opportunities for professional growth.
customer service,technical support experience,technical support,mysql,customer-oriented mindset,hardware/iot devices,communication skills,familiarity with saas products,customer support,experience with hardware/iot devices,strong english communication,saas,smart home devices,strong english communication skills,node.js,javascript,saas products,problem-solving abilities,problem-solving,english communication
Employment Type
Full Time
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
