Technical Support 2 year
Technical Support 2 year
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Location : Thiruvananthapuram Kerala
Job Type : Full Time Onsite
Key Responsibilities:
- Provide technical support and troubleshooting for internal teams and external clients.
- Assist in the installation configuration and maintenance of software/hardware systems.
- Diagnose technical issues and provide effective solutions on time.
- Document and maintain records of technical support interactions and resolutions.
- Collaborate with the development team to resolve complex technical problems.
- Train clients and internal users on system functionalities and troubleshooting procedures.
- Provide remote support and onsite assistance as needed.
- Ensure customer satisfaction through professional and efficient support services.
Skills & Qualifications:
- Minimum of 3 years of experience in technical support or a related field.
- PGDSE B.Tech or BCA degree.
- Strong knowledge of operating systems software and hardware troubleshooting.
- Excellent communication skills in both written and verbal formats.
- Ability to explain technical concepts in simple terms.
- Strong problemsolving skills and attention to detail.
- Experience with customer support tools and remote troubleshooting is a plus.
Technical Knowlege, Fluent in English & Hindi
Education
BCA or B.Tech or Relevant Education
Employment Type
Full Time
