AWS Contact Centre Architect Jobs in YO HR CONSULTANCY in Any - India

AWS Contact Centre Architect

YO HR CONSULTANCY

Posted on : 20-12-2024

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1 Vacancy

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Job Location

India

Monthly Salary

INR INR 2500000 - 3000000

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

Architect AWS DevOps

Location: Remote

Experience: 8 to 16 Years

MustHave:

Bachelors degree in Computer Science Information Technology or a related field. Advanced degree preferred.

Minimum of 8 years of experience in the Contact Centre domain focusing on technology transformation.

Proven handson experience with AWS Connect and its whole ecosystem

Strong understanding of Contact Centre technologies including IVR systems ACD CTI and CRM integration.

Excellent problemsolving skills and the ability to think strategically.

Strong communication skills and the ability to collaborate effectively with crossfunctional teams.

AWS certification(s) such as AWS Certified Solutions Architect AWS Certified DevOps Engineer or similar is highly desirable.

Experience with Agile/Scrum methodologies is a plus.

Job Summary

The Technical Architect will be responsible for designing and implementing a stateoftheart Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain a deep understanding of AWS services experience documenting existing solutions and a proven track record of leading largescale technology transformations.

Key Responsibilities

Led the Contact Center transformation teams entire project lifecycle including design architecture and implementation.

Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

Develop and maintain architectural blueprints and detailed technical documentation.

Ensure the contact centre solutions scalability reliability and security.

Integrate AWS Connect with other AWS services and thirdparty applications to enhance contact center capabilities.

Communicate effectively with stakeholders and the project team to ensure alignment on project goals requirements and progress.

Provide technical leadership and mentorship to the project team.

Conduct regular reviews of system performance and make adjustments as needed.

Stay uptodate with the latest industry trends and best practices in Contact Centre technology and AWS services.

Coordinate with vendors and external partners to ensure seamless integration and delivery of the solution.

ivr systems,agile/scrum,aws,cti,communication,collaboration,agile/scrum methodologies,connect,problem-solving,aws certification,ivr,crm integration,acd,devops,integration,contact centre technologies,aws certification(s),aws connect,transformation

Employment Type

Full Time

Company Industry

Key Skills

APIs
Pegasystems
Spring
SOAP
.NET
Hybris
Solution Architecture
Service-Oriented Architecture
Adobe Experience Manager
J2EE
Java
Oracle

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About Company

YO HR CONSULTANCY

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AWS Contact Centre Architect

YO HR CONSULTANCY

Job Description

Employment Type

Company Industry

Key Skills

About Company

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