COE Engineer Google Contact Centre AI CCAI Jobs in Tetrahed INC in Any - India

COE Engineer Google Contact Centre AI CCAI

Tetrahed INC

Posted on : 20-12-2024

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1 Vacancy

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Job Location

India

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

JD COE Engineer: Google Contact Centre AI (CCAI)

Experience : 35 Years

Location : Hyderabad Bangalore Chennai Noida Pune

Basic Qualifications

3 to 5 years development and implementation of Conversational AI solutions on Google

CCAI ( Dialog Flow/ Virtual Agent Agent Assist)

CCAI services integration with CCAI platform across various channels like IVR SMS

and web.

Bachelor s degree in computer science Analytics Skills on Data & AI

Ability to quickly learn multitask and exhibit a high level of enthusiasm commitment

initiative collaboration and creativity.

Ability to understand and work with new emerging technologies methodologies and

solutions around Google CCaaS (CCAICCAIP) customer engagement suite

Good Understanding and Handson experience of Configuration on CCAI Console for

Dialog Flow Agent Assist & Insights

Having experience of Design & development of chat and voice bots across multiple

industries including Healthcare Banking Telecom Etc to drive tangible outcomes such

as increased call deflection to Virtual Agent and optimizing # of Manual Agents to

Reduce Agent Operations cost

Build Virtual Agent using Vertex AI Agent Builder

Virtual Agent Call routing using Indent based search or Call Context Vector based

search using Vertex AI & Integrated with CRM or Other Apps DB to answer customer

queries

Data Insights : Basic Understanding on CCAI Insights : how to use Bid Query & Looker

Dashboards for standard & customs reports

Roles & Responsibilities

Serve as a trusted Conversational AI consultant collaborating closely with Sales

Presales & Customer to understand their needs and objectives and delivering tailored

solutions that align with business goals and objectives

Ability to understand customer back office process workflow for Agent Operations to

Identify use cases that can result in reduction of Agent Call Handling Time (AHT) by

automating FAQ s asked by customer to check for Indent / Context based search

Understand Call Centre Backend Apps ( CRM etc) Integration approach with CCAI to

automate customer query & Agent Assist

amp,ccai,dialog programs,google,sms,virtual agent,coe,ivr,google ccai,vertex,data insights,conversational ai,dialog flow,crm integration,vertex ai,agent assist

Employment Type

Full Time

Company Industry

Key Skills

Animation
Arabic Faculty
Import
Logistics

Apply Now

About Company

Tetrahed INC

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COE Engineer Google Contact Centre AI CCAI

Tetrahed INC

Job Description

Employment Type

Company Industry

Key Skills

About Company

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