LAW FIRM ADMINISTRATOR

• Foster a culture built on company values.
• Supervise and lead a team of nonAttorney staff including recruitment onboarding scheduling training development evaluation performance management and termination.
• Provide coaching direction mentorship and leadership to achieve company and client goals.
• Act as a company ambassador and represent Cha Law Ethics integrous and professionally.
• Partner with the CEO and leadership team to define implement and monitor strategic initiatives that align with the firm s growth and operation goals.
• Act as a strategic advisor and thought partner contributing to longterm planning and decisionmaking.
• Lead the design and execution of organizational change initiatives to ensure seamless integration and adoption of new processes technologies and systems across all nonlegal functions.
• Act as a liaison between departments ensuring alignment of business objectives enhancing communication and streamlining workflows across the firm.
• Collaborate with the CFO to provide strategic financial oversight including budget forecasting costbenefit analysis and driving financial performance to meet or exceed goals.

• Lead the optimization of firmwide operations creating and implementing scalable systems and processes that drive efficiency reduce costs and improve overall performance.
• Develop and oversee firmwide risk management and compliance strategies ensuring all operations adhere to legal and regulatory requirements.
• Spearhead the firm s technology strategy driving innovation and ensuring
• Manage daytoday operations of administration of the firm including but not limited to workflow management oversight of all aspects of the supporting the completion of case/matters insurance policies document and data management virtual facility management and general business operations requirements.
• Coordinate and assist in the refinement of trust/retainer management and of billing procedures.
• Collaborate daily and directly with the Managing Attorney on firmwide case management ensuring timely communications so that work is handled efficiently and deadlines are met.
• Develop manage and drive Key Performance Indicators (KPIs)
• Manage vendors and support operational needs for technology office administration (virtual and home offices) and marketing.
• Oversee or directly manage the Potential New Client (PNC) process including process workflow and Clio ensuring efficiency and a positive PNC experience.
• Manage firm calendar ensuring seamless scheduling and completion of tasks and deliverables on time.
• Provide training to Attorney staff as requested.
• Develop and standardize operating procedures with accompanying documentation for daytoday operations.
• Manage Externship program including recruitment.

• Oversee the firm s talent management strategy ensuring that recruitment retention and professional development initiatives align with the firm s goals and culture.
• Actively shape and sustain the firm s culture driving initiatives that enhance employee engagement retention and productivity.
• Manage payroll and benefits including daytoday administration ensuring compliance and a positive employee experience.
• Manage full cycle recruiting process for nonattorney staff and provide recruiting support for Attorney staff.
• Manage onboarding and offboarding processes for all incoming and outgoing employees including Independent Contractors.
• Maintain required files and documents (e.g. personnel files) and file reports and filings necessary ensuring compliance with federal state and local regulations.
• Manage administration of all HR systems policies and processes (e.g. Gusto performance management compensation Employee Handbook job descriptions).
• Monitor attorney and paraprofessional continuing education and certifications ensuring compliance with Bar regulations.

• Plan and coordinate various employee events and offsites.
• Create and maintain a positive work environment and culture.
• Other duties or projects as requested.

• High school diploma required; bachelor s degree preferred.
• Certified Legal Manager (CLM) is strongly preferred.

• 7 years experience in a law firm administrator or law office operations management role.
• 3 years of supervisory experience with legal staff of 10.
• 3 years of Human Resources experience including recruiting and hiring.
• Experience as a business driver managing a budget of $5 million or more.
• Experience in various size organizations including small and mid.
• Experience managing in remotefirst environments.

• Strong leadership skills effectively motivating highperforming teams.
• Strong interpersonal skills effectively managing through conflict and building trusting relationships.
• Strong project management skills efficiently managing multiple projects and tasks with competing priorities.
• Strong knowledge of legal office procedures terminology and document management systems.
• Acts with integrity and professionalism and maintains confidentiality.
• Ability to learn and adapt to new technologies.
• Exceptional organizational skills proofreading skills and attention to detail.
• Demonstrated sense of urgency and superior followup skills.
• Possess a client service mindset with strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Effectively speaks reads and writes in English.

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