Technical Administrator

Job Summary:

Key Responsibilities:

• RHEL Upgrades:
• Plan manage and execute RHEL system upgrades ensuring minimal downtime and disruption to users.
• Analyze the system environment before and after upgrades to ensure compatibility stability and security.
• Ensure the successful deployment of new RHEL versions patches and security updates.

• Incident Troubleshooting and Resolution:
• Analyze and troubleshoot incidents that occur during the upgrade process resolving issues quickly to minimize system downtime.
• Collaborate with other technical teams to address any configuration or systemrelated problems.
• Conduct root cause analysis of incidents and provide permanent solutions to prevent recurrence.

• Change Request Implementation:
• Implement change requests related to system upgrades patches and other configuration adjustments.
• Coordinate with other departments or stakeholders to ensure changes are applied in line with company policies and procedures.
• Document and track changes made to the system to ensure compliance and traceability.

• JIRA Management:
• Create update and manage tickets in JIRA related to system incidents changes and upgrades.
• Provide regular status updates on open incidents or requests ensuring timely resolution and communication with stakeholders.
• Maintain an organized and efficient JIRA board to track and prioritize technical tasks.

• System Monitoring and Maintenance:
• Perform routine system monitoring to ensure RHEL environments are operating efficiently and securely.
• Identify and address performance bottlenecks security vulnerabilities and other issues proactively.
• Work with the team to maintain system health and ensure that all necessary updates and patches are applied.

• Documentation and Reporting:
• Maintain comprehensive documentation of upgrades incidents troubleshooting procedures and change implementations.
• Provide regular reports on the status of system upgrades incidents and completed change requests.
• Ensure that all technical documentation is kept up to date and accessible for future reference.

• Collaboration and Support:
• Collaborate closely with other technical teams (network security support etc.) to ensure systems are configured correctly and work seamlessly.
• Provide support to endusers or other teams for any system issues assisting in troubleshooting or guiding them to solutions.

Key Qualifications:

• Experience:
• Proven experience in RHEL upgrades system administration and server management.
• Solid experience in troubleshooting and resolving technical incidents that occur during system upgrades or updates.
• Experience with JIRA for managing tickets related to incidents change requests and system updates.

• Technical Skills:
• Strong expertise in Linux systems specifically Red Hat Enterprise Linux (RHEL).
• Familiarity with system monitoring tools to track system health and performance.
• Indepth knowledge of patch management system security practices and configurations for RHEL environments.
• Experience in managing system changes and ensuring smooth implementation with minimal disruption.

• Soft Skills:
• Strong problemsolving and analytical skills with the ability to troubleshoot and resolve issues under pressure.
• Excellent communication skills both written and verbal to interact effectively with stakeholders users and team members.
• Ability to prioritize tasks and manage multiple responsibilities efficiently.
• Detailoriented and organized with the ability to manage various system upgrade and change request processes.

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