BEHAVIOURAL AND SOFTSKILLS TRAINER
JOB DESCRIPTION
Responsibilities
Our behavioural and softskills trainer will be the key to the compilation and delivery of fundamental training programmes at Ileseum Clubs. They will engage stakeholders at every stage to promote understanding and ownership and obtain project support for all training plans. They will also encourage the engagement of all staff across appropriate teams through learning development & delivery of effective training plans which will ensure that the aims and objectives of an initiative a programme or a project are effectively understood. They will contribute to the success and implementation of any initiative project or programme
that will deliver improvements across all strategic programmes while always using the most effective and controlled planning costs and budget undertaking for training.
Deliver quality training at all levels within the organization as required proactively.
Deliver soft skills and behavioural trainings to new and existing employees.
Partnering with Club/General Managers HR and other stakeholders to:
Review Training Performance Dashboards (periodically)
Provide inputs and consult on learner issues course delivery methods & scheduling programs
Review Training performance & development of CSOs Sr. CSOs and MCs (as applicable)
Discuss and Signoff on Organizational Development/Competency based trainings for next quarter and roll out the plan
Discuss and Sign off on Refresher training plan for next quarter as per inputs
Review Key Projects and related training progress and performance (as applicable)
For new sites build: Review New Hire Onboarding performance and resolve issues if any
Review and update monthly & quarterly training calendar for Onboarding and Ongoing Training programs
Review External Trainings & Certification requests approvals progress and budget tracking (wherever applicable)
Update on upcoming Projects and Sites training plan for changes and/or upgrades to existing processes & tools
Partnering with Head L&D:
Map trainings review content signoff and roll out trainings for process & tools updates and changes
Consult on knowledge transfer methodologies for global implementations as a part of continuous education
Partnering with Operations Teams:
For new sites build: to plan and signoff new hire plan for new sites
Review training performance and Operational alignments of new and existing employees
Review training gaps & requirements during Knowledge transfers and create Remediation Plan
Review development of Transition team members (new & existing)
Conduct training need analysis for team members and agree on training plan
Partnering with HR and Recruitment Teams:
Coordinate Onboarding activities and Functional Induction programs for new joiners
Review Training Performance cases and finalize on action plan with HR Managers
Attend Train the Trainer sessions conducted on Employee Awareness Issues and conduct sessions locally
Consult on Business Communication and Professional Skills trainings and content review and sign off
Plan and organize Cultural activities on Festive Occasions: budgeting project management and communications as required and as per availability
Plan and organize Corporate Social Responsibility activities and awareness sessions as required and as per availability
Key Skills
For New Hire training:
Conducting new hire trainings with SMEs
Managing training logistics with other Business functions
Review training feedback with SMEs Club and General Managers and implement changes and provide coaching and feedback and update training content and/or plan accordingly
Developing content on Competency based trainings and conducting sessions for nominated audiences
Conduct periodic content review facilitate content creation for process changes/updates plan & manage trainings for Operations
A high level of business acumen with strong management capability.
Excellent communications skills both verbal and written. Ability to communicate in a big group in a confident manner.
Experienced in all elements of handling training and collaborating with HR and operations teams.
A strong team player and motivated selfdriven and quick learner.
Able to quickly build and maintain relationships at middle management levels both externally and internally.
Fluency in English and Hindi. Marathi would be added advantage.
Bachelor s Degree in any field (minimum 3 years of college level education)
Minimum 45 years of experience working in a 24*7 environment out of which at least 2 years should directly be in training function
Experience in process and soft skills training along with operational experience
Should be comfortable traveling (PAN India) basis requirement
Experience in Stakeholder management
Proficient in MS PowerPoint Word and Excel
We need someone who possess a unique blend of skills tailored to the dynamic and peopleoriented nature of the sports and fitness industry.
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Behavioral and Soft Skills Trainer
