International Customer Support
International Customer Support
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Urgent Openings CSE (International Process)
- Working Days 5 days per week
- Cab facility available Both Side
- Shift Timings EU/Middle East/US/UK Shift
Key Responsibilities:
- Handle customer queries efficiently and professionally over voice calls with a focus on delivering excellent service to International customers.
- Resolve billingrelated queries and disputes in a timely manner.
- Provide assistance in troubleshooting basic internet hardware or software issues.
- Document interactions and escalate unresolved issues to appropriate departments if necessary.
- Leverage knowledge of chat or email processes (if applicable) to assist customers across multiple channels when needed.
- Demonstrate a solid understanding of customer support tools CRMs and ticketing systems.
Key Skills & Qualifications:
- Experience: Minimum 6 months of experience working in an international BPO specifically handling voicebased customer support for the US market.
- Communication Skills: Exceptional verbal communication skills with the ability to converse fluently with native US customers ensuring clarity and professionalism in every interaction.
- Computer & Internet Knowledge: Should have basic to intermediate knowledge of computer functions internet browsing and resolving customer technical queries.
- Billing Queries: Familiarity with resolving customer billing concerns or issues related to payments.
- Multichannel Experience: Prior experience in chat or email processes will be an added advantage.
- Versant Test Knowledge: Should be familiar with the Versant Test format and requirements ensuring readiness for assessments.
Additional Qualifications:
- Strong problemsolving skills able to think on your feet while maintaining a calm and professional demeanor.
- Ability to work in a fastpaced environment and manage time effectively.
- Willingness to work in night shifts as per US time zones.
- Must be a team player and open to continuous learning and development.
Why Join Us:
- Opportunity to work with a dynamic and supportive team in a fastgrowing company.
- Handson training and development opportunities to enhance your skills in customer support.
- Competitive salary package and night shift allowances.
- Exposure to international customer service standards and practices.
Education
- UG drop / Any Graduate
- Should not be pursuing regular / part time course
What We Offer:
- Competitive salary
- Attractive incentives based on performance.
- Supportive and dynamic work environment.
- Opportunities for career growth and advancement.
communication,team player,communication skills,international customer support,problem-solving,billing,troubleshooting,computer knowledge,voice-based support,email,time management,multi-channel support,customer support,chat,customer
Employment Type
Full Time
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