Overview
The Inside Sales Executive Freight Forwarding plays a crucial role in generating revenue and building strong customer relationships within the logistics industry. This position involves proactively reaching out to potential clients nurturing leads and supporting existing clients with their shipping and logistics needs. The Inside Sales Executive is responsible for understanding client requirements providing tailored solutions and effectively communicating the value proposition of our services. By collaborating with operations and other departments this role ensures the seamless execution of logistics operations contributing to customer satisfaction and retention. As the market for logistics continues to evolve the Inside Sales Executive is vital in identifying emerging opportunities analyzing industry trends and helping the organization remain competitive. This position not only drives sales but also enhances the overall efficiency of the freight forwarding process making it integral to the success of our business objectives.
Key Responsibilities
- Identify potential clients and generate new business opportunities through research and cold calling.
- Maintain and grow existing accounts by managing client relationships and addressing inquiries.
- Prepare and deliver effective sales presentations tailored to the customers needs.
- Provide accurate pricing quotations and negotiate terms to close sales.
- Collaborate with the operations team to ensure customer requirements are met promptly.
- Utilize CRM software to track interactions manage leads and report on sales activities.
- Conduct market analysis to identify industry trends and competitor activities.
- Follow up on leads and convert them into sales opportunities.
- Support marketing initiatives to promote services and engage potential customers.
- Prepare sales forecasts and reports to track performance against targets.
- Attend trade shows and conferences to network and showcase company services.
- Participate in regular training sessions to keep uptodate with industry developments.
- Provide feedback to management on potential improvements in service offerings.
- Assist in resolving customer issues and ensuring high levels of satisfaction.
- Maintain detailed knowledge of company services pricing and operational capabilities.
Required Qualifications
- Bachelors degree in Business Logistics or related field.
- Minimum 2 years of experience in inside sales or freight forwarding.
- Proven track record of achieving sales targets and managing client relationships.
- Strong understanding of logistics and freight forwarding processes.
- Excellent verbal and written communication skills.
- Familiarity with CRM software and sales management tools.
- Ability to work independently and as part of a team.
- Strong analytical and problemsolving skills.
- Effective time management and organizational abilities.
- Willingness to learn and adapt in a fastpaced environment.
- Salesdriven and resultsoriented mindset.
- Proficient in Microsoft Office Suite.
- Ability to handle objections and negotiate effectively.
- Knowledge of international trade regulations is a plus.
- Ability to build rapport with clients and understand their needs.
negotiation skills,communication skills,customer service,time management,sales strategies,team collaboration