Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handle Inbound Calls: Answer incoming calls from international customers providing timely and accurate assistance.
- Customer Support: Address customer inquiries complaints and requests in a professional manner ensuring customer satisfaction.
- Issue Resolution: Troubleshoot and resolve issues providing effective solutions and escalating complex cases to senior team members when necessary.
- Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.
- Product Knowledge: Stay updated on product and service information to effectively address customer needs.
- Communication: Communicate clearly and effectively ensuring a positive and professional tone in all interactions.
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Employment Type
Full Time
