BPO customer Service
BPO customer Service
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
The BPO Customer Service role is a pivotal position within our organization that ensures seamless interactions between our clients and their customers. This position involves addressing customer inquiries resolving issues and providing support through various communication channels such as phone email and chat. The ideal candidate will be equipped with strong communication skills and a passion for helping others playing a critical role in enhancing customer satisfaction and loyalty. By effectively managing customer relationships the BPO Customer Service agent not only contributes to individual business goals but also upholds and promotes the companys reputation in the marketplace. Additionally this position requires an understanding of the products and services offered by the company enabling agents to provide accurate information and solutions promptly. The importance of this role cannot be overstated as the customer service experience is often the determining factor in a customers decision to remain with a brand.
Key Responsibilities
- Respond to customer inquiries via phone email and chat in a timely manner.
- Resolve customer issues and complaints promptly and efficiently.
- Maintain a positive and professional manner while interacting with customers.
- Provide information about products and services to customers.
- Document customer interactions accurately and thoroughly in the system.
- Identify and escalate priority issues to the relevant department.
- Follow up with customers to ensure resolution of their concerns.
- Maintain uptodate knowledge of company products services and policies.
- Assist with training new team members when necessary.
- Track customer interactions to identify trends and potential issues.
- Participate in team meetings and contribute to process improvements.
- Adhere to company service level agreements (SLAs) and customer service best practices.
- Monitor customer feedback and make recommendations for improvements.
- Provide support for various projects as needed.
- Uphold customer confidentiality and secure sensitive information.
Required Qualifications
- High school diploma or equivalent; associates or bachelors degree preferred.
- Previous experience in a customer service or BPO environment is an advantage.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and analytical thinking.
- Proficiency in using computer applications and customer support software.
- Adequate knowledge of customer service principles and practices.
- Ability to work in a fastpaced environment while maintaining attention to detail.
- Willingness to work flexible hours including evenings and weekends.
- Strong interpersonal skills and the ability to work well in a team.
- Demonstrated ability to handle stress and adapt to changes.
- Familiarity with CRM systems and practices is a plus.
- Strong organizational and time management skills.
- A commitment to providing outstanding customer service.
- Ability to handle a high volume of calls and queries effectively.
- Basic understanding of sales processes is beneficial.
- Fluency in additional languages is an advantage.
interpersonal skills,time management skills,active listening,communication skills,customer support software,empathy,customer service principles,proficiency in computer applications,analytical thinking,problem-solving abilities,organizational skills,bpo,customer service
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
