Customer Facing AI Engineer
Customer Facing AI Engineer
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Job Description
Customer Facing AI Engineer (01 Year)
Location: Surat
Experience: 01 year
Employment Type: Fulltime
About VideoSDK
At VideoSDK we empower businesses with cuttingedge AI Voice and Agent solutions to enhance realtime communication and automation. Our technology helps companies build smarter conversational AI experiences optimize agent workflows and improve customer engagement.
Role Overview
As a Customer Facing AI Engineer (CFAE) at VideoSDK you will work closely with customers to understand their challenges and implement AIdriven solutions. Your role will involve deploying troubleshooting and optimizing AIpowered voice assistants and automation tools to ensure seamless integration with customer systems.
This is an excellent opportunity to gain handson experience in AI applications work on realworld customer problems and contribute to the evolution of AIdriven communication solutions.
Key Responsibilities
Understanding Customer Needs Engage with customers to identify their challenges and suggest AIdriven solutions that align with their business goals.
AI Integration Assist in setting up customizing and integrating AIpowered voice assistants and automation tools into customer environments.
Troubleshooting & Support Diagnose and resolve technical issues ensuring seamless performance of AIpowered workflows.
Collaboration with Internal Teams Work with engineers product teams and customer success teams to continuously improve AI solutions based on realworld customer feedback.
Educating Customers Guide customers on best practices for using VideoSDK s AI capabilities to optimize their workflows.
Staying Updated Keep up with the latest advancements in AI machine learning and voice technologies to provide innovative solutions to customers.
Requirements
Qualifications: Bachelors in Computer Science Software Engineering or related field (preferred). Experience in AI automation or customerfacing roles is a plus.
Technical Skills: Proficiency in Python REST APIs and basic AI/ML concepts. Handson experience in AI solutions troubleshooting and deployment.
Soft Skills: Strong verbal and written English communication problemsolving and ability to simplify AI concepts for nontechnical users.
Mindset: Customerfocused adaptable and collaborative with a learning mindset.
Benefits:
1.Strategic Impact: Engage in meaningful work where you can shape and implement strategic solutions making a significant impact on our clients success and contributing to the overall growth of the organization.
2.Collaborative Innovation: Thrive in a collaborative and dynamic work environment that encourages innovation. Work closely with crossfunctional teams to architect solutions that address complex business challenges.
3.Continuous Professional Advancement: Access continuous learning opportunities and professional growth initiatives.
4.Competitive Compensation Package: Receive a competitive salary and benefits package which includes Employee Stock Ownership Plans (ESOPs) and performancebased incentives recognizing the value of your strategic contributions.
5.Comprehensive Benefits Coverage: Enjoy a comprehensive benefits package that includes medical insurance and retirement plans. We prioritize your wellbeing ensuring you have the support you need for a successful and fulfilling career.
6.Flexibility and WorkLife Balance: Benefit from flexible work arrangements that allow you to balance your professional responsibilities with your personal life. Achieve a harmonious worklife integration that suits your individual preferences.
Learn More: To learn more about our company and the work we do please visit our website.
Customer Facing AI Engineer (0-1 Year) Location: Surat Experience: 0-1 year Employment Type: Full-time About VideoSDK At VideoSDK, we empower businesses with cutting-edge AI Voice and Agent solutions to enhance real-time communication and automation. Our technology helps companies build smarter conversational AI experiences, optimize agent workflows, and improve customer engagement. Role Overview As a Customer Facing AI Engineer (CFAE) at VideoSDK, you will work closely with customers to understand their challenges and implement AI-driven solutions. Your role will involve deploying, troubleshooting, and optimizing AI-powered voice assistants and automation tools to ensure seamless integration with customer systems. This is an excellent opportunity to gain hands-on experience in AI applications, work on real-world customer problems, and contribute to the evolution of AI-driven communication solutions. Key Responsibilities Understanding Customer Needs Engage with customers to identify their challenges and suggest AI-driven solutions that align with their business goals. AI Integration Assist in setting up, customizing, and integrating AI-powered voice assistants and automation tools into customer environments. Troubleshooting & Support Diagnose and resolve technical issues, ensuring seamless performance of AI-powered workflows. Collaboration with Internal Teams Work with engineers, product teams, and customer success teams to continuously improve AI solutions based on real-world customer feedback. Educating Customers Guide customers on best practices for using VideoSDK s AI capabilities to optimize their workflows. Staying Updated Keep up with the latest advancements in AI, machine learning, and voice technologies to provide innovative solutions to customers. Requirements Qualifications: Bachelor's in Computer Science, Software Engineering, or related field (preferred). Experience in AI, automation, or customer-facing roles is a plus. Technical Skills: Proficiency in Python, REST APIs, and basic AI/ML concepts. Hands-on experience in AI solutions, troubleshooting, and deployment. Soft Skills: Strong verbal and written English communication, problem-solving, and ability to simplify AI concepts for non-technical users. Mindset: Customer-focused, adaptable, and collaborative with a learning mindset. Benefits: 1.Strategic Impact: Engage in meaningful work where you can shape and implement strategic solutions, making a significant impact on our clients' success and contributing to the overall growth of the organization. 2.Collaborative Innovation: Thrive in a collaborative and dynamic work environment that encourages innovation. Work closely with cross-functional teams to architect solutions that address complex business challenges. 3.Continuous Professional Advancement: Access continuous learning opportunities and professional growth initiatives. 4.Competitive Compensation Package: Receive a competitive salary and benefits package, which includes Employee Stock Ownership Plans (ESOPs) and performance-based incentives, recognizing the value of your strategic contributions. 5.Comprehensive Benefits Coverage: Enjoy a comprehensive benefits package that includes medical insurance and retirement plans. We prioritize your well-being, ensuring you have the support you need for a successful and fulfilling career. 6.Flexibility and Work-Life Balance: Benefit from flexible work arrangements that allow you to balance your professional responsibilities with your personal life. Achieve a harmonious work-life integration that suits your individual preferences. Learn More: To learn more about our company and the work we do, please visit our website.
Education
Bachelor's degree in B Tech (Computer science, IT )
Employment Type
Full Time
