Customer service representative US Process
Customer service representative US Process
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Overview
The Customer Service Representative (US Process) plays a vital role in enhancing the customer experience for our company. This position serves as the primary point of contact for customers ensuring that their needs and inquiries are addressed promptly and effectively. In an everevolving marketplace the significance of excellent customer service cannot be underestimated; it is essential for maintaining customer loyalty and satisfaction. The role demands a blend of effective communication problemsolving skills and a positive attitude to handle various customer situations. Representatives must be knowledgeable about our products and services to provide accurate information and support. Furthermore this position is crucial for gathering customer feedback to help improve our operations and products. Overall the Customer Service Representative is a key player in building strong customer relationships ultimately contributing to the growth and success of the organization.
Salary Upto 35k Good amount of incentive
Location : Science city road Ahmedabad
Working time : 7.30pm to 4.30am
Key Responsibilities
- Respond to customer inquiries in a timely manner via phone email or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placements status updates and cancellations.
- Handle complaints and resolve issues effectively while maintaining a positive demeanor.
- Maintain customer accounts and ensure accurate data entry.
- Educate customers about product features promotions and policies.
- Follow up with customers to ensure satisfaction and complete resolution of issues.
- Document all interactions in the customer service management system.
- Work collaboratively with team members to improve service delivery.
- Contribute to process improvements to enhance customer experience.
- Assist in training new customer service representatives.
- Stay updated on product knowledge and industry trends.
- Maintain confidentiality of customer information.
- Participate in team meetings and training sessions.
- Meet performance metrics and targets as defined by the management.
Required Qualifications
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Ability to handle difficult customer situations with patience and professionalism.
- Familiarity with customer service software and tools.
- Excellent problemsolving abilities.
- Ability to multitask and manage time effectively.
- Strong attention to detail.
- Willingness to work flexible hours including weekends and holidays.
- A positive attitude and a passion for helping customers.
- Basic technical proficiency in computers and software.
- Knowledge of CRM systems is an advantage.
- Prior experience in a call center environment is preferred.
- Ability to work in a fastpaced environment and adapt to changes.
- Demonstrated ability to work independently as well as part of a team.
- Strong organizational skills.
customer service,time management,data entry,technical proficiency,crm systems,communication skills,us process,multitasking,customer,attention to detail,adaptability,problem-solving,active listening,problem solving,team collaboration
Employment Type
Full Time
Key Skills
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