IT support Engineer L2
IT support Engineer L2
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title: Technical Operations Associate Engineer
Location: Thane India Hours: Fulltime (Rotational basis)
Job Purpose:
You will play a key role in providing IT support for our teams globally. You will be responsible for troubleshooting technical issues supporting various IT systems and working collaboratively with the global IT team to ensure smooth operations across multiple regions.
Job Duties:
Provide firstlevel technical support via phone email or a ticketing system for endusers across the company.
Troubleshoot basic hardware software and networkrelated issues.
Assist in setting up new computers accounts and IT equipment for employees.
Assist with server and network configuration monitoring and maintenance.
Perform routine maintenance and updates on workstations and peripheral devices.
Document issues resolutions and update tickets in the tracking system.
Escalate more complex issues to Level 2 support when necessary.
Qualifications
12 years of experience in IT support or related roles.
Strong understanding of Windows macOS and basic networking concepts.
Excellent problemsolving and communication skills.
Ability to work independently and manage multiple tasks.
Proficiency with Microsoft Office Suite
Skills Required
Strong customer service mindset and ability to work in a fastpaced global environment.
Ability to communicate effectively with both technical and nontechnical stakeholders.
Willingness to work flexible hours to provide support to teams across different time zones.
Proactive detailoriented and committed to problemsolving.
Working Conditions:
This position is full time in office based in Thane India. Requiring 5 days a week in the office.
The Technical Operations Associate may be required to work flexible hours to accommodate different time zones or urgent situations.
microsoft office suite,macos,communication skills,windows,office,operations,customer service,maintenance,it,network troubleshooting,service desk management,technical operations,hardware troubleshooting,communication,it support,software troubleshooting
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
