Post Sales - Customer Experience Associate Real Estate Industry
Post Sales - Customer Experience Associate Real Estate Industry
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Company Overview
Business Enablers is a leading HR solutions provider specializing in strategic HR consulting and development. We partner with organizations to optimize their workforce and drive growth.
Position Summary
Resset Group a trusted real estate company is seeking a highly motivated Customer and Collections Associate to join our dynamic team in Ahmedabad. You will play a pivotal role in nurturing customer relationships ensuring customer satisfaction and driving business growth.
Key Responsibilities
Customer Relationship Management: Build and maintain strong relationships with postsales customers ensuring their ongoing satisfaction and loyalty.
Responsibilities:
- PostSales Support:
- Provide comprehensive support to customers throughout the postsales process ensuring a seamless transition from purchase to ownership.
- Address customer inquiries concerns and requests promptly and professionally.
- Coordinate with relevant departments (e.g. construction legal property management) to ensure timely delivery and resolution of postsales issues.
- Build and maintain strong relationships with customers fostering trust and loyalty.
- Proactively identify and address customer needs and concerns.
- Provide excellent customer service ensuring a positive postsales experience.
- Collections Management:
- Manage the collections process for outstanding payments ensuring timely and accurate receipt of funds.
- Follow up with customers to collect overdue payments maintaining a professional and courteous approach.
- Negotiate payment plans or settlements with customers as needed..
- Reporting:
- Prepare regular reports on collections activities including aging analysis payment trends and customer satisfaction metrics.
- Analyze data to identify potential risks and opportunities for improvement.
Qualifications
Excellent communication skills in Hindi Gujarati and English both verbal and written.
Proven experience in a customerfacing role preferably in the real estate or construction industry.
Strong interpersonal skills and the ability to build rapport with customers.
A positive and enthusiastic attitude with a passion for customer service.
Excellent time management and organizational skills.
Benefits
Competitive salary and commission structure.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
If you are a resultsoriented individual with a strong customer focus we encourage you to apply for this exciting opportunity at Resset Constructions.
customer satisfaction,customer success management,customer support,customer,sales,customer service,communication skills,customer relationship management,management,customer driven,business operations,collections management,interpersonal skills,real estate,construction,organizational skills,operations,post-sales,time management,payments
Employment Type
Full Time
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