Inbound Product Manager - Platform Experience
Inbound Product Manager - Platform Experience
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Job Description
Role
This individual contributor will be a critical member of the Web UX Experiences platform product management team based in Hyderabad India. The work we do inspires customers to build delightful customercentered modern and intuitive world class experiences. Your mission is to execute on the delivery of core platform product capabilities to deliver generic reusable configurable web experience templates components that are the foundational blocks for building amazing enterprise applications. Inbound product manager will contribute in the integration of Agentic AI into UI components and user experiences. In this role you will collaborate closely with engineering design and research teams to define requirements shape AIdriven interactions and ensure seamless intuitive user experiences. This position reports to the Senior Manager of Product Management Web UX Experiences team.
Essential Duties and Responsibilities
- Contribute in the product roadmap and strategy by working closely with external and internal research to identify customer needs pain paints gaps and identify opportunities and solve right problems that provide compelling customer value.
- Ability to solicit understand clarify and capture the voice of the customer into requirements specifications that are clear unambiguous and testable.
- Demonstrates ability to break down complex concepts into smaller parts to better understand them.
- Quickly shares an analysis of process problems with the relevant stakeholders; engages in discussion about how to resolve the issue.
- Explores possibilities and potential trends that may impact the team or organization in the future.
- Analyze user needs experiment with AIpowered workflows and refine features that enhance automation personalization and decisionmaking.
- Seeks and incorporates others input when developing or implementing creative ideas.
- Takes initiative to learn innovative methods tools and technologies.
- Offers several ideas for how to address new situations conveying a strong interest in hearing and applying feedback from more experienced team members.
Qualifications :
Job Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 4 years of overall experience in the IT industry.
- 2 years of Product Management experience specifically in a B2B context.
- Prior platform experience or experience in working on enterprise applications is a strong plus.
- Platform mindset deep curiosity about customerneeds and a track record inbuilding customer relationshipsand delivering customercentric solutions.
- Problem solving critical thinking skills understanding of web development technologies excellent written and communications skills with the ability to clearly articulate complex ideas.
- Experience working as a product manager in agile teams.
- Collaborate effectively with engineering team on release management understand status risks dependencies and escalate risks.
- A cando attitude with the ability to hit the ground running and deliver results with minimal direction.
- Be hungry and humble we win or lose as a team play a critical role in creating alignment between engineering teams and stakeholders.
- Passion for building delightful and frictionless customer experiences.
Other qualifications
- Prior working knowledge of ServiceNow products is preferred.
- Bachelors Degree in Engineering Computer Science or related discipline; MBA may be helpful but not required.
- Ideal candidates should have a strong technical foundation a passion for AIdriven innovation.
- A sense of humor and grace under pressure.
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
