Email Chat Process Blended
Email Chat Process Blended
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Job Overview
The Customer Service Representative (Blended) plays a crucial role in ensuring customer satisfaction and loyalty through effective communication and problem resolution. This position is instrumental in bridging the gap between the company and its clients by providing them with expert assistance in a timely and professional manner. Customer Service Representatives in this blended role are responsible for handling both inbound and outbound communications which may include phone calls emails and chat interactions. The ability to empathize with customer issues articulate solutions clearly and deliver exceptional service is essential in creating positive experiences. Furthermore a successful representative contributes to the overall success of the organization by fostering strong relationships with customers maintaining service levels and actively seeking feedback for continuous improvement. This dynamic role requires individuals who are not only skilled communicators but also adaptable and knowledgeable about the company s products and services. Their efforts are vital in retaining customers and driving business growth.
Key Responsibilities
- Handle incoming customer inquiries via phone email and chat.
- Resolve customer complaints and ensure customer satisfaction.
- Provide detailed information on products and services.
- Process orders forms and applications accurately.
- Conduct followups on customer interactions to ensure resolution.
- Document customer interactions in the CRM system.
- Assist in training new team members as needed.
- Identify recurring issues and escalate them to management.
- Contribute to the development of customer service policies and procedures.
- Maintain a positive and professional demeanor in all communications.
- Achieve individual and team performance targets.
- Participate in team meetings to discuss service improvements.
- Engage in outbound calls to upsell services or gather feedback.
- Remain knowledgeable about product updates and changes.
- Collaborate with other departments to address customer needs.
Required Qualifications
- High school diploma or equivalent; associate or bachelor s degree preferred.
- 12 years of experience in customer service or related field.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to multitask and manage time effectively.
- Strong problemsolving and conflict resolution skills.
- Ability to work in a fastpaced environment.
- Familiarity with the companys products and services.
- Flexibility to work various shifts as needed.
- Strong interpersonal skills and a teamoriented mindset.
- Experience with data entry and documentation.
- A customerfocused attitude with a passion for helping others.
- Ability to learn and adapt to new technologies quickly.
- Previous experience with blended customer service roles preferred.
- Basic understanding of call center metrics and performance standards.
- Willingness to participate in continuous training and feedback sessions.
empathy,customer-focused attitude,adaptability to new technologies,adaptability,communication skills,strong problem-solving and conflict resolution skills,customer service,problem-solving,interpersonal skills,technical proficiency,team collaboration,microsoft office suite,time management,excellent verbal and written communication skills,crm software,ability to multitask and manage time effectively,communication,data entry,proficient in microsoft office suite
Employment Type
Full Time
Key Skills
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