Lead Associate - Operations
Lead Associate - Operations
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Job Description
Deep Domain knowledge on OTC Collections
Key Accountabilities:
The person will be responsible for processing AR Billings adjustments and write offs from basic to complex transactions.
Handle allocated tasks related to collections cash applications Reconciliation reporting and dispute management independently
Collectors: a) Voice calling b) Dispute Management c) Customers account Reconciliation
Ensure compliance with client process turnaround time and accuracy
Maintain relationships with line managers counterparts and stakeholders
Adhere to and improve performance on service level agreements and deliverables to customers
Understand and work towards the common goals of the organization
Resolve conflicts and escalate if necessary
Display good collaborative spirit and adapt to change management
Spot and analyse anomalies and aberrations providing solutions for the same
Communicate confidently with poise and credibility demonstrating empathy and clarity in thoughts and language proficiency
Qualifications and Personal Attributes:
College degree or above Accounting Finance or any Business related course is a plus
68 years work experience
Good Understanding of MS Office
Basic written and spoken ability to communicate in English
Qualifications :
B com M com MBA Finance
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
