Customer Support Executive
Customer Support Executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Job Role: Supporting customers of our applications products and services in identifying problems and elevating to and coordinating with specialized products terms for resolution while ensuring that an effective solution is provided to the customer within an agreed space of time.
Qualifications:
- Possess a passion for customer service.
- Excellent communication interpersonal language and troubleshooting skills in order to provide executive phone deskside and email support.
- Ability to communicate technical information both verbal and written to a wide range of end users.
- Ability to work under pressure in a dynamic fastpaced environment.
- Must be a good team player with a proactive outlook and attention to detail.
- Familiarity with standard office automation software is a must. which experience in using a trouble ticketing system and having good reporting and presentation skills will be an added advantage.
- 2 years of experience preferred though not mandatory.
- Perform duties in a 24/7 operation environment either on call on standby or onpremises on a a shift basis
Responsibilities:
- Having the confidence to take on customer encounters.
- Possessing good written and verbal skills and an excellent phone number.
- Being a techsavvy fast learner with good analytical and problemsolving skills
- Follow troubleshooting guidelines having a feel for the payments landscape and currently available instruments and channels.
- Engaging in system and service monitoring activities.
If you are interested please submit your CV to or apply below.
Employment Type
Full Time
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