Customer Support Associate
Customer Support Associate
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
We are looking for a firstlevel Customer Support Associate to provide superior software support to our clients. This is a fulltime position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the companys proprietary software solutions
- Identify evaluate and prioritize enduser issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to firstlevel support requests and escalate issues as required
- Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures
Qualifications :
Required Skills & Abilities
- Both German and English language proficiency (spoken and written)
- Strong interpersonal and communication skills
- Strong aptitude and ability to maintain focus to analyze research and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications software and hardware issues
- Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
- Ability to be consistently productive while working remotely
- Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
- Ability to excel in a highpaced everchanging environment
Preferred skills and abilities:
- Experience in use of 3D CAD systems strongly preferred
- Working knowledge of Salesforce preferred
- Understanding of networking topologies & protocols
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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