Customer Care Executive
Customer Care Executive
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Job Description
Position: Customer Care Executive (Regional Language)
Job Description:
We are looking for a Customer Care Executive who is fluent in a regional language of KANNADA MALALYALAM AND TELUGU with common language of HINDI to join our team in Noida. The ideal candidate will be responsible for handling customer inquiries and providing support in their native language. The role requires excellent communication skills a customercentric mindset and the ability to work in a fastpaced environment.
Key Responsibilities:
Responding to customer inquiries and resolving their issues in a timely and professional manner
Providing support and assistance to customers in their native language
Building strong relationships with customers to ensure their satisfaction and loyalty
Collaborating with other departments to address customer concerns and improve overall customer experience
Maintaining accurate records of customer interactions and transactions
Identifying and escalating complex issues to the appropriate departments for resolution
Staying updated on company products services and policies to provide accurate information to customers
Meeting or exceeding customer service goals and targets set by the company
Requirements:
Fluency in a regional language (Hindi Telugu Kannada etc.)
Excellent communication skills both verbal and written
Prior experience in customer service or a similar role is preferred
Strong problemsolving and decisionmaking skills
Ability to work in a fastpaced environment and handle multiple tasks simultaneously
Customercentric mindset with a strong focus on providing excellent service
Proficiency in using computers and various software applications
Willingness to work in rotational shifts including weekends and holidays
Minimum education qualification of a high school diploma or equivalent
Benefits:
Competitive salary package
Comprehensive training and development programs
Friendly and supportive work environment
Opportunities for growth and advancement within the company
If you are a fluent speaker of a regional language and possess excellent customer service skills we would love to have you on our team. Apply now and join us in providing topnotch services to our clients.
Employment Type
Full Time
