Senior Executive Executive Customer Success Analytics Insights
Senior Executive Executive Customer Success Analytics Insights
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1 Vacancy
Job Description
NielsenIQCustomer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and deliveryisthe reason clients will continue to invest in our products and service. To run independently the setup & execution of projects by compiling analyzing and interpreting sales writing client reports and constructing presentations.
RESPONSIBILITIES
- Summarize data in tables charts and graphs
- Analyze and interpret sales data
- Deliver final reports and presentations (category overview as well as issuebased) building a story and final recommendations
- Review data for errors and inconsistencies
- Use internal tools and data sources
- Independently discusses analysis design to best answer client questions with CBP/client
- Discuss design and calculate the Quantified Business Opportunity
- Drive time/costeffectiveness on the project
- Support meeting the COE objectives as a whole
- Inspire peers and coworkers
Qualifications :
Curiosity will bring you to understand where the market is moving and to provide business solutions based on the clients needs. Your chance to deliver highquality client services at all the time is here working together with our client business partners while your communication skills will help you to adapt to the multidiverse working culture.
- Bachelors Degree from reputable universities
- Fresh graduate or with up to 3 years of experience in relevant field which required communication and analytical skills (e.g. account management client servicing business/market analyst etc.)
- Strong business and financial acumen (includingbusiness environment and client) with excellent analytical skills
- Understanding of growth and brand strategy
- Strong communication skills & presentation skills able to interpret numbers or data through storytelling techniques
- Ability to work independently and comfortable working in a digitally enabled environment
- Strong Organizational & interpersonal skills
- Good client service skills and ability to communicate and write effectively in English
- Knowledge of Microsoft Office
- Retail data experience is a plus
- Basic knowledge in statistics would be an added advantage
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
