Resolution Generalist CRE
Resolution Generalist CRE
Posted on :
19-12-2024
Employer Active
1 Vacancy
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Job Description
Job Description :
- Providing qualitative customer support in all remote channels including live video calls to secure a great customer experience thus building trust in the brand.
- Offer great and convenient solutions demonstrating a customercentric and truly empathic approach in every customer interaction in order to maximize customer satisfaction.
- Make use of conflict management techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention.
- Take responsibility to decide in which cases to go the extra mile prioritizing customer experience while understanding cost consciousness.
- Contribute with input to set and responsible for reaching personal goals that align with and contribute to the unit function and team goals.
- Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities thus maintaining ability to contribute to sales directly and indirectly.
- Provide feedback on data improvement needs thus contributing to all coworkers having the knowledge required to meet customer needs.
- Capture and share relevant customer insights to enable other parts of Ingka to improve the customer experience.
Employment Type
Full Time
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