Professional - Rep Customer Service
Professional - Rep Customer Service
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Job Description
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue offer possible solutions or providing followup as needed. Customer service agents may be inbound outbound or a combination of both.
Job Responsibilities:
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
Required Skills:
- Customer service system skill ability to speak with customers
- JDE or ERP experience
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications such as Microsoft Word and PowerPoint.
Education/Experience:
- High school diploma or GED preferred.
- 24 years customer service related experience required.
Trinus Corporation a leading provider of technology solutions and services with over 25 years of experience is a certified WBE/MBE/SBE/SDB firm accredited by WBENC NMSDC and SBA. Our mission is to shape the future of work by aligning the right mix of people process technology and innovation to efficiently meet our clients business objectives. At Trinus we understand that finding the right opportunity is pivotal in your career journey. Our staffing services go beyond mere placements; they are about matching your skills and aspirations with the perfect fit. To learn more about us please visit our website
Employment Type
Full Time
