Customer Service Representative
Customer Service Representative
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Job Description
We are hiring a Customer Service Representative for one of our clients in Avondale AZ.
Job Description:
- Performs a variety of clerical accounting and customer service duties involving providing telephone coverage researching and processing of utility services posting to general ledger service orders revenue transactions sales tax payments business and city permits daily deposits for all city branches and cashiering services.
- Performs billing of utility services monitors accounts and generates reports.
- Provides bilingual services as well as other assigned duties at the front counter via email and on phone system regarding utility accounts and billing questions.
- Two (2) years of experience in customer service data entry and 10key by touch basic computer proficiency.
Skills required:
- Provides customer service by answering telephones and responding to inquiries by fax/email/mail.
- Sorts and distributes mail processes service orders and generates invoices.
- Processes customer payments generates receipts and balances cash drawers.
- Creates customer accounts maintains customer service standards processes residential/commercial/hydrant/water service applications and termination requests.
- Contacts customers prior to disconnect provides letters of credit processes account information requests/update changes.
- Processes permits schedules meter investigations submits sanitation work orders.
- Performs a variety of clerical duties by filing entering information into databases generating and submitting reports and processing journal entries
Experience Required:
- Two (2) years of experience in customer service data entry and 10key by touch basic computer proficiency.
- Work requires the ability to read and interpret City codes ordinances policies and procedures computer program information and directions billing and account receivable and other financial reports.
- Work requires the ability to perform general math calculations such as addition subtraction multiplication and division; as well as have a basic understanding of governmental accounting.
- Work requires the ability to write in a clear and precise manner; the ability to write draft policies and procedures customer correspondence and reports.
- Work is governed by broad instructions objectives and policies.
- Work requires exercise of initiative and independent analytical and evaluative judgment.
- Planning responsibilities include organizing submittal deadline requirements.
- The position has no budgetary responsibility.
- Job has no supervisory responsibility.
- Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.
- The incumbents in this position contact others within the organization.
- These contacts may involve similar work units or departments within the city.
- Employee must maintain regular attendance.
- Ability to work in a constant state of alertness and safe manner
Education Required:
- High School diploma or equivalency.
Work hours:
- Work Hours: 7am 6pm MonThurs.
Additional Information:
- Two (2) years of experience in customer service data entry and 10key by touch basic computer proficiency.
About Us:
We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment that enables to find the high quality of talent with high success rate of talent delivery keeps us continue to be the best in the industry. By responding to this job posting you are consenting to receive text/SMS messages from us. Thank you.
Employment Type
Full Time
