Assistant Reservations Sales Manager
Assistant Reservations Sales Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Supervising and managing the team of Reservations Sales Agents and the Groups Reservations Coordinator including task assignment and rostering
Operationally supporting the Reservations team including assisting at peak call volume times and being available to answer questions from the team
Regularly checking the average reservation handling times and coaching Ambassadors to meet service targets and brand standards
Ensuring there is quality communication and support between all internal stakeholders such as but not limited to Commercial Teams Front Office and Food & Beverage
Completing and collating all daily weekly and monthly reports with accuracy and in a timely manner
Room inventory management
Updating Opera Cloud with rates packages validity dates and availability control
Accountable for the ongoing management of partnership accommodation
Qualifications :
Knowledge of OPERA Cloud and Delphi is ideal
Ability to manage staff and develop their skills
Highly organised and able to effectively prioritise tasks
Projects a professional image through presentation and interpersonal skills
Be observant with a perception for ones surroundings
Display a high energy level
Demonstrate versatility in responding to guest requests and situations
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
