English Customer service advisor
Posted on :
19-12-2024
Employer Active
1 Vacancy
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Job Description
Permanent Position: English Customer Service Advisor Company Overview: RayaCX is a leading customer experience management company based in Hurghada Egypt. We provide exceptional customer service solutions to clients across various industries helping them enhance their customer satisfaction and loyalty. Job Description: We are seeking an enthusiastic and customeroriented English Customer Service Advisor to join our team in Hurghada. As a Customer Service Advisor you will be responsible for providing excellent customer service and support to our clients in English. Key Responsibilities: Handling incoming customer inquiries and resolving issues promptly and efficiently Providing accurate information and guidance to customers regarding products services and policies Maintaining a high level of professionalism and customer service at all times Building and maintaining strong relationships with customers to ensure their satisfaction and loyalty Escalating complex or unresolved issues to the appropriate department for further assistance Contributing to the continuous improvement of customer service processes and procedures Meeting and exceeding individual and team targets for customer satisfaction and productivity Adhering to company policies and procedures at all times Requirements: Fluency in English (written and spoken) Previous experience in customer service or a similar role is preferred Excellent communication and interpersonal skills Ability to work in a fastpaced and dynamic environment Strong problemsolving and decisionmaking skills Proficient in using computer systems and software Availability to work on a fulltime basis including weekends and holidays Flexibility to work in shifts as per business requirements High school diploma or equivalent; additional education or certification in customer service is a plus Benefits: Competitive salary and performancebased bonuses Comprehensive training and development programs Opportunities for career growth and advancement Fun and inclusive work environment Medical insurance and other employee benefits If you are passionate about delivering exceptional customer service and want to be a part of a dynamic team then we want to hear from you! Apply now to join our team as an English Customer Service Advisor in Hurghada.
Employment Type
Full Time
Key Skills
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