BPO - Early Outpatient Payment Representative
BPO - Early Outpatient Payment Representative
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₱ ₱ 32000 - 32000
1 Vacancy
Job Description
Our dynamic team at Unity Communications offers peoplecentric call center services for enhanced patient care. We emphasize optimum and friendly engagement with patients especially during disputes. Our ultimate goal Be the top contact hub for patients requiring urgent solutions to their account issues.
Do you possess a similar mindset
The vacant spot for an EarlyOut Patient Advocate is yours! You will handle incoming and outgoing calls to answer account inquiries resolve payment concerns and negotiate billing arrangements with patients. You must follow critical policies and procedures to guarantee the highest quality
standards.
Ready to boost your career with us Push that apply button now!
How You Spend Your Eight Hours
Handle a high volume of telephone calls
Communicate with patients in a clear timely and positive manner
Maintain adequate documentation database and confidentiality at all times
Collaborate with other departmental and hospital associates
Keep a working knowledge of departmental and hospital policies and procedures
Maintain an average hold time of twenty seconds
Be at or above the average number of set daily calls and contacts
Retain a call handle time average of five minutes or below
Keep an aftercall work time of 33% or less of the total talk time
Maintain a call review minimum standard of 95% or more
Reach a pause time goal of 17% or less of the total adjusted pause time
Verify and update patient demographics on every call
Maintain 100% quality customer service
Assist in training new patient advocates
Review update and maintain policies and procedures
Perform other duties assigned by management
What You Must Possess
- Excellent communication and interpersonal skills
- Professional attitude during urgent or confrontational situations
- Effective critical thinking problemsolving and decisionmaking skills
- Independent and teamoriented working attitude
- Computer proficiency
- Ability to learn quickly and navigate effectively through multiple systems
- Organizational skills and attention to detail
- Flexibility and ability to meet deadlines
- A proactive approach to prioritizing needs and managing resources effectively
- Ability to multitask with a high level of accuracy and efficiency
- Working knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Red Flag regulations
- Compliance with patient privacy at all times
What You Shall Receive
HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13thmonth pay and other Philippinegovernmentmandated benefits
Nontaxable allowances
Pay increases performance bonuses birthday gifts and many more
Transportation allowance
What You Should Consider
Fulltime position
Monday to Friday night shift
Onsite work setup
Why Join Our Company
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor 99% of the current and previous employees recommend Unity Communications to their friends and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Employment Type
Full Time
