Airbnb Customer Engagement Assistant ZR18566JOB
Airbnb Customer Engagement Assistant ZR18566JOB
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3years
USD USD 4 - 4
1 Vacancy
Job Description
This is a remote position.
Schedule:
- 20 hours per week
- Monday to Friday 6PM to 10PM Winston Salem NC
Client Timezone: Eastern Time Zone
Client Overview
Join a thriving shortterm rental management company that s revolutionizing the vacation experience in the picturesque Triad area. Our client is at the forefront of the booming vacation rental industry managing a diverse portfolio of properties that cater to discerning travelers seeking unique and comfortable accommodations. With a strong presence on platforms like Airbnb this company is dedicated to providing exceptional guest experiences and maintaining a stellar online reputation.
Job Description
Are you passionate about hospitality and have a knack for crafting compelling responses We re seeking a detailoriented Airbnb Assistant to join our client s dynamic team and take charge of their review management process. In this role you ll be the guardian of our client s online reputation crafting thoughtful responses to guest feedback and navigating the intricacies of Airbnb s review system. Your words will not only shape guest perceptions but also drive bookings and elevate the overall success of our client s rental properties.
As an Airbnb Assistant you ll dive deep into the world of shortterm rentals gaining invaluable experience in a rapidly growing industry. You ll work closely with a dedicated team of property managers learning the ins and outs of successful vacation rental operations. This position offers the perfect blend of customer service strategic thinking and creative writing providing a unique opportunity to develop a diverse skill set while contributing to the growth of an exciting business.
Responsibilities
- Craft personalized engaging responses to positive guest reviews enhancing the property s appeal to future travelers
- Tactfully address negative feedback turning challenges into opportunities for improvement and showcasing our client s commitment to guest satisfaction
- Monitor and analyze review trends across multiple property listings providing insights to the management team
- Stay uptodate with Airbnb s latest policies and best practices for review management ensuring compliance and maximizing the impact of our client s online presence
- Collaborate with the property management team to address issues raised in reviews contributing to continuous improvement of guest experiences
- Develop and implement strategies to encourage guests to leave positive reviews boosting overall ratings and visibility on the Airbnb platform
- Act as a brand ambassador in all communications consistently reflecting our client s values and commitment to exceptional hospitality
Requirements
- 3 proven experience with the Airbnb platform including a deep understanding of its review system and policies
- Exceptional written communication skills in English with the ability to craft compelling professional responses
- Strong customer service orientation with a talent for diplomacy and problemsolving
- Ability to work independently and manage time effectively in a remote setting
- Keen attention to detail and a datadriven approach to analyzing review trends
- Background in hospitality customer service or related fields is a plus
- Proficiency in using various software tools for task management and communication
- Passion for the travel and hospitality industry with a genuine interest in enhancing guest experiences
3+ proven experience with the Airbnb platform, including a deep understanding of its review system and policies Exceptional written communication skills in English, with the ability to craft compelling, professional responses Strong customer service orientation with a talent for diplomacy and problem-solving Ability to work independently and manage time effectively in a remote setting Keen attention to detail and a data-driven approach to analyzing review trends Background in hospitality, customer service, or related fields is a plus Proficiency in using various software tools for task management and communication Passion for the travel and hospitality industry, with a genuine interest in enhancing guest experiences
Education
N/A
Employment Type
Full Time
