Front Office Manager - Pullman Chennai Anna Salai
Front Office Manager - Pullman Chennai Anna Salai
Posted on :
18-12-2024
Employer Active
1 Vacancy
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Job Description
Front Office Operation
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closedout dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend review rooming list and motivate Front Office employees to upsell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS long stay and corporate guest to obtain feedback and proact to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt followups
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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