IT MANAGER
IT MANAGER
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Job Description
Primary Responsibilities
System Operations & Support
- Ensure the full implementation of IT projects meeting deadlines and functional specifications.
- Provide daytoday IT support for operations troubleshooting enduser system and application issues promptly.
- Manage IT Helpdesk to address and resolve hardware and software issues efficiently.
- Monitor and maintain hotel servers (including backups email systems domain management payroll systems and businesscritical servers).
- Install and configure new equipment software and networking solutions providing necessary training to users.
- Perform preventive maintenance on servers backup tapes and ensure sufficient storage housekeeping.
Compliance & Security
- Coordinate with hotel IT teams to ensure compliance with company standards for IT hotel operations.
- Support the Finance Manager to align IT corporate operations with company standards and policies.
- Implement IT procedures and processes to maximize data protection system security and user privacy.
- Monitor software licenses renewals utilization and manage reallocation or termination requests.
Vendor & Budget Management
- Work with system integrator vendors to resolve application errors system enhancements upgrades and customization.
- Manage relationships with vendors overseeing the procurement of hardware software and IT services.
- Plan develop and implement the IT budget ensuring cost efficiency by obtaining competitive pricing from suppliers.
- Source evaluate and select vendors for ITrelated projects and requirements.
Strategic IT Planning
- Perform feasibility studies and provide recommendations for system enhancements and process improvements.
- Ensure the hotel remains updated with the latest IT technologies by attending seminars conferences and workshops.
- Support the management team by monitoring system performance and providing insights for system optimization.
Qualifications :
Bachelors degree in Information Technology Computer Science or related field; Masters degree preferred.
Minimum 5 years of experience managing IT infrastructure preferably in the hospitality industry.
Strong knowledge of clientserver architecture networking databases and cloud technologies.
Proficient in Windows platforms SQL servers Cisco networks and project management tools.
Experience with virtualization technologies such as VMware or HyperV.
Familiarity with IT security best practices and compliance standards (e.g. GDPR PCI DSS).
Proven track record of successfully implementing and managing largescale IT projects.
Strong leadership and team management skills with the ability to mentor and develop IT staff.
Excellent problemsolving and analytical skills with the ability to troubleshoot complex technical issues.
Strong communication skills both verbal and written with the ability to explain technical concepts to nontechnical stakeholders.
ITIL certification preferred.
Experience with budgeting and resource allocation for IT departments.
Ability to stay current with emerging technologies and industry trends.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
