Senior Duty Manager
Senior Duty Manager
Posted on :
17-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Lead by example to provide efficient friendly & professional food & beverage service to all guests
- Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
- Supervision and support of all lounge areas as required
- Define the organization of work to be performed by the team members and supervise coordinate and plan daily activities of personnel
- Handle different guest challenges and situations and be part of the first response emergency team.
- Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
- Reporting of sickness absence punctuality etc. issues to the Lounge and T&C Manager
- Achieve budgets customer satisfaction targets and other business metrics.
- Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
- Communicate directly with your front of house team kitchen team and higher management to provide them with all relevant/ needed information.
- Assist with implement training programs for all employees conduct induction and skills training
- Maintain and improve quality service in our lounges.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations in accordance with the Lounges and Qantas Food Safety Plan.
- Make sure that an ACCOR and Brand policies are respected
- Excellent knowledge of the software operation and usage..
- Check discrepancy report and action accordingly.
- Train junior team member and coordinate the monthly on the job training for the whole department
- Log and inform your Manager of any system problems & workplace injuries.
- Assisting with protecting and maintaining control of the lounge and bar areas.
Qualifications :
- Bachelors or tertiary education in business or hospitality management
- A passion for people and creating the next generation of hospitality leaders.
- Previous experience managing a team of 20 team member or more
- Ability to support and guide team members to reach operational expectations
- Prior experience working with Ento Interlex or a related system
- Preferred previous experience in a similar role
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Good interpersonal skills and selfconfident
- Good sales skills
- Dynamic
- Good presentation
- A thorough and organised approach
All applicants must have full working rights within Australia.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
