ServiceNow HR Service Delivery analyst
ServiceNow HR Service Delivery analyst
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1 Vacancy
Job Description
Role : ServiceNow HR Service Delivery analyst
Location : 100% remote
Experience : 10 Years required
Job Summary:
As an HRSD Analyst you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities as well as project support. You will be able to get vast experience within various applications in ServiceNow but primarily be working under the HRSD (Employee Workflows) scope and applications gathering documenting testing and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe such as Payroll Equity Benefits HR Global Mobility etc.
Job Responsibilities
- Supports HRSD Product Manager leading design workshops and creating testing materials
- Manages HRSD RTB activities and backlog management
- Assists HRSD Product Manager with request intake and working with core business stakeholders for routine enhancement requests or defects
- Document and refine RTB enhancements and defects submitted by the business
- Writing/modifying stories in Jira
- Conduct unit testing for enhancements and defects in advance of business testing in QA environment
- Coordinates with business stakeholders for UAT for RTB items
- Collaborating with HRSD developers where needed
Core Qualifications
Certifications:
- ServiceNow System Admin certification (must)
- HRSD Implementation certification (preferred)
- Experience in HRSD architecture (preferred)
Functional:
- Experience using Jira
- Experience in gathering a documenting business requirement for ServiceNow
- Experience with creating test documentation
- Experience in SLA models
- Business stakeholder management and communications
- Rationalizing business requirements and translating them into technical requirements.
Best way to Reach me through the mail
THANK YOU
Yaswanth Avula
US IT Recruiter
E: yashwanth@axiomtechgroup.com
M: 1
Employment Type
Remote
Company Industry
Key Skills
- Electrical Engineering
- Clinical Research
- Corporate Sales
- Key Account
- AutoCAD Drafting
