France and Benelux Training Manager - Retail Stores
France and Benelux Training Manager - Retail Stores
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Job Description
Lovisa is fastfashion Retail
Lovisa is global and its growth is infectiously energetic
See us atcareers.lovisa.com
ENGLISH VERSION BELOW
MISSION:
Le responsable national de la formation adapte et dploie la vision de Lovisa Learning and Development (L&D) sur le march franais en veillant ce quune forte culture dapprentissage et de dveloppement soit comprise et mise en uvre tous les niveaux. Ce rle sera charg de sassurer que le L&D contribue et influence lamlioration des performances de vente au dtail chez Lovisa au niveau individuel de lquipe et de lorganisation.
Soutenir llaboration et lexcution des stratgies dapprentissage et de dveloppement des programmes et du contenu en favorisant une culture dapprentissage afin dassurer lamlioration continue de lensemble de notre entreprise.
Excution de la feuille de route dapprentissage et de dveloppement pour la rgion afin damliorer lefficacit le service la clientle et les indicateurs cls de performance.
Diriger dvelopper mettre en uvre et suivre les initiatives et les projets de vente au dtail qui contribuent amliorer le merchandising visuel les performances du magasin et le service la clientle et assurer la mthode Lovisa dans le pays
Suivre et valuer lefficacit des formations suivies par les employs
Rviser et adapter le contenu actuel de lapprentissage et les supports de dveloppement monde pour les adapter au march local. Maintenance des contenus de formation des cours et des confrences utiliss pour lapprentissage et la communication. Crer une communaut Lovisa avec des quipes motives pour dvelopper les performances individuelles et ainsi renforcer la culture et les valeurs dentreprise sur le march national.
Identifier les besoins et les opportunits de formation pour le dveloppement des talents dans le pays
laborer des programmes de formation efficaces pour les quipes de ventes
Dvelopper et mettre jour des outils standardiss pour soutenir le dveloppement et lexpansion travers louverture de nouveaux magasins et de nouveaux marchs.
Cration et suivi doutils permettant de travailler les plans de succession en collaboration avec managers oprationnels dans le but de prparer un solide bassin de talents et de prparer lavenir en travaillant leur plan de dveloppement.
Servir de mentor aux dirigeants de magasin fort potentiel ainsi que de coach et de conseiller aux quipes de magasin
Pour russir dans ce rle vous devrez :
Exprience dans la vente
Capacit avre grer plusieurs sites dans un environnement au rythme rapide et volume lev
Comprhension dmontre de lexprience client et amlioration continue de celleci pour obtenir des rsultats
Exprience dans le partenariat et le dveloppement de relations de travail entre les quipes fonctionnelles
Exprience dans la mise en uvre damliorations et defficacits de processus
Capacit dpanner et rsoudre les problmes sur les marchs. Courage managrial et persvrance face aux dfis
Capacit tablir la feuille de route motiver et inspirer une quipe laction
Btisseur dquipe efficace avec passion pour le dveloppement des autres
Solides comptences en communication orale et crite
Flexibilit et dsir de voyager lchelle nationale en fonction des besoins de lentreprise
Comptences connaissances et qualits personnelles requises :
Sympathique accessible et leader entranant. Soyez l pour votre quipe.
Gestion du temps. Respectez tous les dlais demands par votre quipe vos pairs vos chefs de service et vos gestionnaires.
tre lcoute et engag envers les engagements de la culture Lovisa ce qui se manifeste tout moment par le leadership les comportements lattitude et les actions.
Contribution au Groupe :
Avoir une attitude positive en tout temps tout en coutant en stimulant et en dirigeant
Savoir se remettre en question dans tous les aspects flexible et proactif dans le style
Contribue positivement et nergiquement aux runions de groupe et aux vnements de Lovisa
Fournit un exemple suivre pour les autres
Nous croyons quil est important de soutenir la diversit des cultures et dexploiter les connaissances et lexprience uniques de notre quipe. Nous clbrons notre prsence mondiale en soutenant notre quipe culturellement diversifie dans le monde entier.
Purpose:
A role giving the opportunity to travel widely the national Training Manager for France and Benelux adapts and deploys the Lovisa Learning and Development (L&D) vision in the French and Beneluxmarkets making sure a strongLearning and Development culture is understood and implemented at all levels. This role will be responsible for ensuring that L&D contributes to and influences improved retail performance at Lovisa at an individual team and organisational level.
To support in the development and execution of the Learning and Development Strategies programs and content driving a learning culture to ensure continuous improvement across our business.
- Retail Learning and Development roadmap execution for the region to help improve efficiencies customer service and KPIs
- Lead develop implement and monitor retail initiatives and projects that help improve visual merchandising store performance and customer service and ensuring the Lovisa way in the country
- Monitor and evaluate the effectiveness of training courses taken by employees
- Revise and streamline the current Headquarter Learning and Development content and adapt them to the local market. Maintenance of training content courses and conferences used for learning and communication. Create Lovisa community to motivate staff and communication to ensure focused aligned team individual performance and establishing the Lovisa way in the Region
- Identify training needs and opportunities for the expansion of talent development within the country
- Develops effective training programs for Retail Members at all levels
- Champion new markets ensuring standards and training with content creation and delivery in the markets program management and reporting
- Develops and updates standardized tools and translations for the new markets learning programs
- Creation and delivery of Succession planning programs in partnership with the Retail Operations teams. Leads the succession and career planning activities which groom the next generation of store leaders and prepares a strong talent pipeline and bench throughout the organization from sales associate level upward.
- Serves as a mentor to high potential store leaders as well as a coach and advisor to the store teams
To be successful in this role you will have:
- Experience in retail operations
- Proven ability to multisite manage in a fast paced high volume environment
- Demonstrated understanding of Customer experience and continually improving this to achieve results
- Experience in partnering with and developing working relationships across functional teams
- Experience in implementing process improvements and efficiencies
- Ability to troubleshoot and resolve issues in the markets. Managerial courage and perseverance to handle challenges
- Ability to establish the roadmap motivate and inspire a team to action
- Effective team builder with passion for developing others
- Strong oral and written communication skills
- Flexibility and desire to travel nationally based on the needs of the business
Skills knowledge and personal qualities required:
- Personable approachable and a great coach. Be there for your Team.
- Time management. Meet all deadlines requested by your Team Peers Department Heads and Managers.
- Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership behaviours attitude and actions
Contribution to the Group:
- Has a positive can do attitude at all times whilst listening challenging and directing
- Coachable in all aspects flexible and proactive in style
- Contributes positively and energetically to group meetings and Lovisa events
- Provides an example for others to follows
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.
Employment Type
Full Time
