Overview:
You will support treat and resolve Portuguese and English Issues and Requests to follow the Provisioning & Telecom activities. With very good communication skills you will be in contact with
B2B customers technical providers and experts. You will be able to participate in the Validation
Service Process and EndUser tests.
Job Responsibilities:
The role consists in twofolds :
- To follow the issue management procedures and to find out the resolution when it is possible. The more complex ones can then be redirected to the engineering support team for their handling but you must keep ownership.
- To come up with solutions to improve the efficiency of resolving issues and requests. This would include automating some of the common tasks as well as analysis of the current system to identify areas that can be improved. Also you will be an important actor on the documentation writing.
Job Requirements :
- Possess a higher education diploma or degree in Engineer Telecom Informatician with a successful track record in an NOC operator (preferably Core Mobile) or IT support.
- High level of Portuguese (ideally Brazilian) and English fluency oral and written mandatory (C1level).
- Friendly helpful demeanor with the ability to communicate effectively.
- Has excellent timemanagement and multitasking abilities.
- Facility to work with teams based in different countries on different time shifts.
- Dedication to company values Honest trustworthy reliable and punctual.
- Bring a passion for technology and people to the job.
- Customer satisfaction focus with strong problemsolving abilities.
- Very good communication skills and the ability to build positive relationships.
- Excellent troubleshooting and problem solving experience.
- High importance to the SLAs respect.
- Technical background as Customers or Technical Support as NOC in telecom industry.
- Experiences on provisioning solutions as jBPM or Orkestra UI Jira ticketing Centreon Grafana Rundeck.
- Advanced experience working with remote management ticketing knowledge base systems.
- Knowledge in databases (SQL MySQL MariaDB) ElasticSearch Kibana JSON JIRA and documentation development.
Location : Goa
For any further details please write to us on <>