Customer Lifecycle Manager for Native Danish Speakers
Customer Lifecycle Manager for Native Danish Speakers
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Customer Support: Respond to customer queries through phone email and chat ensuring timely and accurate resolutions.
- Troubleshooting: Assist customers with productrelated issues providing clear solutions and escalating more complex cases when necessary.
- Customer Guidance: Provide guidance and information on company products and services helping customers navigate through any issues.
- Case Management: Document and categorize all customer interactions maintaining accurate records and tracking issues to ensure prompt resolution.
- Feedback Collection: Collect customer feedback and report common issues to help improve products and services.
- Collaboration: Work closely with other teams to ensure customer satisfaction and smooth internal operations.
Requirements:
- Language Skills: Native Danish speaker with strong English skills (B2C1).
- Communication Skills: Excellent verbal and written communication abilities.
- Customer Service Skills: Passion for delivering highquality customer support.
- ProblemSolving: Ability to troubleshoot and resolve customer issues effectively.
- Organizational Skills: Strong attention to detail and the ability to handle multiple customer inquiries.
- Teamwork: Collaborative attitude and willingness to work with different teams to ensure a positive customer experience.
Benefits:
- Competitive salary.
- Onsite role with a supportive team in Malaga.
- Regular working hours with early finish on Fridays.
- Opportunities for career development and growth within the company.
- Training and continuous support to help you succeed in your role.
Employment Type
Full Time
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