Jr Customer Success Associate
Jr Customer Success Associate
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Job Description
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Job Overview:
Looking for a Jr. Customer Success Associate with 1 2 yrs of strong experience in a client management customer success support or account management role at a financial services/technology company (ie FactSet MSCI Enfusion S&P etc).
They should have the ability to manage multiple projects and work collaboratively.
They are someone who is staying in Mumbai and can join immediately or having notice period of less than 30 days.
Responsibilities:
1. Answering day to day client queries and providing creative solutions
2. Working on largescale project that optimizes their clients workflows
3. Training clients on their platform
4. Helping to improve client documentation writing help articles or creating howto videos
5. Becoming an expert on their platform
Mandatory Requirement:
1. Strong understanding of investment management workflows and operations
2. Clientfacing experience
3. Excellent writing and verbal communication skills
Eligibility Criteria:
Bachelors or masters in finance or Applied Statistics & Analytics
Timings: 05:30 am to 02:30 pm(Hybrid)
Job Location: Mumbai
Note: To accomplish our vision our Flagship Event IAC VISION 2030 would provide employment and career opportunities for millions of jobready interns freshers and professionals in our Industry Academia Community (IAC).
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Employment Type
Full Time
