Customer Assistance Advisor
Customer Assistance Advisor
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Job Description
Join Our Team as an ItalianSpeaking Customer Service Representative!
Work with a Leading Home Appliances Brand in Lisbon
Are you passionate about delivering exceptional customer experiences Do you speak French fluently and have a good command of English This is your chance to join a global home appliances brand and kickstart your career in the vibrant city of Lisbon!
Job Overview
Role: Customer Service Representative
Project: Home Appliances
Languages: Italian (C1/native) and English (B2)
Location: Onsite in Lisbon Portugal
Type of Contract: FixedTerm (6 months)
Key Details
Training Start Date: 15th January 2025
Schedule:
Monday to Saturday rotational shifts between 07:00 and 19:00.
Sunday and one rotational day off per week.
Your Responsibilities
- Provide exceptional customer support for a leading home appliances brand.
- Assist customers with inquiries troubleshooting and service requests.
- Ensure timely and accurate responses via phone email and chat.
- Maintain a high level of professionalism and customer satisfaction.
- Log customer interactions and collaborate with internal teams to resolve issues.
What Were Looking For
- Languages: Proficient in Italian (C1/native) and English (B2).
- Skills:
- Strong communication and interpersonal skills.
- Problemsolving mindset and attention to detail.
- Ability to work in rotational shifts and adapt to a dynamic work environment.
- Experience: Previous experience in customer service is a plus but not required.
Compensation & Benefits
- Base Salary: 895 EUR gross/month (14 months).
- Meal Allowance: 7.23EUR /day (1908.72 EUR per annum).
- Transport Allowance: 20 EUR /month (240 EUR per annum).
- Totaling in: EUR per annum
Performance Bonus: 100 EUR per month (12 months) (1200 EUR per annum).
Comprehensive training and ongoing support.
Why Join Us
- Global Brand: Be part of a renowned home appliances company with a strong reputation.
- Career Development: Gain valuable experience in a growing industry.
- Work in Lisbon: Immerse yourself in one of Europes most dynamic and beautiful cities.
- Team Environment: Join a supportive and multicultural team that values collaboration and growth.
Hiring Process
- Application Review: Share your CV and let us know why you are a great fit!
- Language Assessment: Showcase your Italian and English proficiency.
- Interviews: Participate in one or two interviews with our client to discuss your fit for the role.
Relocation package:
- Reimbursement of Airfare on the 6th month of the Contract up to 400 EUR in Economy class
- Apartment Room with rent of 280 EUR for 12 months (discounted directly from the payslip)
Apply now!
Employment Type
Full Time
