Customer Support Advisor with Portuguese European in Lisbon
Customer Support Advisor with Portuguese European in Lisbon
Posted on :
12-12-2024
Employer Active
1 Vacancy
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Job Description
Name of client: Betting App
About the Client : The leading player in the global sports betting and gaming industry with an established presence and millions of customers across markets in Europe and Latin America while recently entered Africa and North America.
Role: Customer Support Advisor
Language
- Portuguese (European) English (B2)
Key Responsibilities:
- Providing customer assistance via incoming calls live chat email and social media channels.
- Offering prompt and effective solutions to questions regarding account setup and verification signin problems financial matters as well as general guidance on navigating the platform and resolving any technical issues.
- Serve as a knowledgeable consultant for customers in the sports industry.
- Respond quickly and efficiently to customer issues inquiries complaints and comments via multiple channels.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide exceptional service ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
- Offer feedback and recommendations to optimize internal processes.
You must have:
- Have an interest in sports and you are a team player with a positive attitude
- Have good typing and computer skills (MS Office applications)
- Are techsavvy with the ability to quickly learn new software and tools
- Have the ability to explain complex concepts clearly and concisely
- Previous experience in a customer service centre is an advantage but not mandatory
- Availability to work on rotational shifts
Salary Conditions:
Base salary (gross): 870 x 14
Complexity bonus (gross): 80 x 11
Meal allowance: 723 per workday (paid in meal card)
Schedule:
Monday to Sunday 24/7 Rotative shifts including night shifts
Days off: 2 days (rotative)
Workload: 40h/week (full time) 100% on site
Workplace: Av. do Mediterr neoLisboa
Type of contract: 6 months with the possibility of renewal
GDPR Consent Notice:
By applying to this role you provide consent for your personal information to be processed by Talent Trail for recruitment purposes. Your CV details may be shared directly with our client as part of the recruitment process.
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Employment Type
Full Time
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