Customer Support
Customer Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Customer Inquiries Handling:
- Respond to customer queries via phone email live chat or social media in a timely and professional manner.
- Provide accurate clear and concise information to customers regarding product features services policies and troubleshooting steps.
- Issue Resolution:
- Troubleshoot technical issues or productrelated concerns and offer practical solutions.
- Follow up on unresolved issues ensuring timely resolution and customer satisfaction.
- Log customer issues track progress and escalate complex problems to senior support staff or other departments when needed.
- Product and Service Knowledge:
- Maintain a thorough understanding of the company s products services and policies.
- Stay updated on new product releases promotions and internal updates to provide accurate information to customers.
- Customer Feedback Collection:
- Actively listen to customer feedback and suggestions ensuring their concerns are heard and documented.
- Provide insights and suggestions to improve products services or internal processes based on customer feedback.Plz interested share Cv on
Requirements
Must be graduate Must know English and Hindi. Should be ready to work for 6 days
Employment Type
Full Time
