Bilingual Non-Voice Support Specialist ZR18386JOB
Bilingual Non-Voice Support Specialist ZR18386JOB
Posted on :
11-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
This is a remote position.
Work Schedule: MondayFriday 2:00PM12:00AM Israel time with 1 hour unpaid break
Job Description:
- Respond promptly and accurately to customer queries and issues through nonvoice channels such as email and chat.
- Utilize effective communication skills to address customer needs and provide assistance.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with team members to share feature requests and effective workarounds and gather customer feedback.
- Stay updated with market trends trading strategies and industry regulations.
Requirements
- Can speak Japanese and English
- Proven experience as a Customer Support Specialist or in a similar role preferably with a focus on nonvoice channels like email and chat support.
- Familiarity with ticketing systems and chat support tools.
- Experience using ticketing systems chat support tools and CRM systems.
- Understanding of CRM systems and their functionality.
- Excellent written and verbal communication skills.
- Strong problemsolving skills and the ability to handle tough cases with patience and empathy.
- Ability to multitask and prioritize tasks effectively.
Can speak Japanese and English Proven experience as a Customer Support Specialist or in a similar role, preferably with a focus on non-voice channels like email and chat support. Familiarity with ticketing systems and chat support tools. Experience using ticketing systems, chat support tools, and CRM systems. Understanding of CRM systems and their functionality. Excellent written and verbal communication skills. Strong problem-solving skills and the ability to handle tough cases with patience and empathy. Ability to multitask and prioritize tasks effectively.
Education
N/A
Employment Type
Full Time
Company Industry
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
