Guest Relations Agent
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Job Description
Guest Relations Agent:
Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities programs and other services..
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Provide information about amenities area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements taking messages)
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Qualifications :
Your experience and skills include:
- Service focused personality is essential
- Prior experience working with Opera or a related system
- Fluency in English
- additional languages are a plus
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customeroriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and timemanagement skills
- Diploma or BSc/BA in Hospitality Management is preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
