Infrastructure Operations Engineer
Infrastructure Operations Engineer
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Job Description
Job Title: Infrastructure Operations Engineer
Location: Waltham MA 02451
Mode : Contract (6 Months) (Onsite)
The Infrastructure Operations Engineer is responsible for delivering highquality service advice and technical support for services within the IT infrastructure. This role requires a commitment to customer service excellence operational efficiency and technical expertise. The ideal candidate will have significant experience in the design and architecture of IT infrastructure both onpremises and in the public cloud. This position involves design and hands on technical capabilities to ensure the delivery of IT infrastructure projects support and maintenance.
Assist in the daytoday operations of inscope services ensuring the stability and integrity of missioncritical infrastructure applications and systems.
Key Responsibilities:
- Oversee the delivery of new infrastructure projects and deployments ensuring compliance with SLAs and performance metrics.
- Assist in managing the daily operations of onpremises and cloudbased infrastructure components for inscope services.
- Collaborate with other technology tower leads as needed to drive service improvements and operational excellence.
- Collaborating with outsourced service providers ensuring adherence to contractual obligations and service quality.
- Monitor and evaluate provider performance implementing corrective measures as needed to maintain high standards.
- Lead initiatives to enhance operational processes and service delivery.
- Provide expert advice and support to users focusing on efficient problem resolution and user satisfaction.
- Contribute to the development and implementation of service roadmaps identifying opportunities for innovation and improvement.
- Work closely with architects to align solutions and other services with business objectives.
- Work closely with Infrastructure leadership to ensure technical support teams comply with IT Service Management policies and processes leading initiatives to enhance service delivery and efficiency.
- Collaborate with Enterprise Architecture to leverage indepth understanding of support requirements conducting regular reviews of operational readiness criteria to ensure the stability supportability and scalability of new or modified solutions.
- Facilitate crossteam collaboration to drive resolution of complex issues with support from other IT groups as required
- Assist in daytoday IT service delivery escalations relative to operational performance of hosting and compute support teams
- Act as the Subject Matter Expert in core infrastructure technologies
Qualifications:
- Bachelors degree in computer science Information Technology or equivalent industry experience
- 10 years of experience in IT service management for various IT Infrastructures
- Proficiency with deploying new Infrastructure technologies and solutions.
- Strong understanding of network and security protocols.
- Experience in designing and implementing infrastructure solutions from initial phases to completion.
- Ability to develop and implement strategic plans and initiatives.
- Excellent communication and interpersonal skills for effective stakeholder engagement.
- Strong problemsolving skills with a focus on innovation and continuous improvement.
- Experience driving operational improvements with MSPs.
- 5 years of experience with Virtualization technologies such as VMware
- 5 years of experience with Cloud Operations
- Administrative knowledge in Microsoft technologies including Server Operating Systems O365 Azure and Linux
- Advanced Administration of Active Directory
Employment Type
Full Time
