IT Director Technology Support
IT Director Technology Support
Posted on :
06-12-2024
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1 Vacancy
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Job Description
The IT Director of Technology Support works with the CTO and CIO to manage statewide information systems services for employees and clients. This role develops plans supports OIS programs and policies and oversees frontline technical support including desktop support service desk asset management and coordination with the state data center. Additionally the position represents OIS in statewide and shared services committees.
Working Condition: Hybrid (Salem OR)
Duties and Responsibilities:
- Determine priorities and develop long and shortrange plans and goals for OIS customer service and support functions including desktop support infrastructure service desk change management asset support and coordination with the state data center under the companys mission and objectives and in alignment with the mission and goals.
- Establish and implement organizational and operational plans for continuously improving the efficiency and effectiveness of the work of the section.
- Set performance goals and objectives for the section and implement measurements to report on progress and quality of service. Develop implement and evaluate policies processes and procedures for the operations of the section
- Advise the CTO CIO and other OIS managers about the service desk field services communications and technology infrastructure. Recommend resource levels as necessary to carry out program goals and service delivery.
- Recruit hire and train section staff while setting clear performance expectations. Mentor coach and supervise team members providing feedback on individual and group performance. Identify training needs develop plans and conduct performance evaluations. Manage disciplinary actions terminations and grievances as needed.
- Develop enterprise program and service goals and objectives and develop performance measures. Develop and implement IT policies and processes.
- Assist the CTO and CIO in developing and implementing the OIS mission goals operational policies and process and strategic planning.
- Serve as a key advisor to the CTO and CIO.
Requirements:
- The role requires strong customer service responsiveness adaptability to changing technologies and effective management of change and resources.
- This position requires management experience current technical expertise and the ability to convey technical concepts in clear nontechnical language for diverse audiences.
- A Bachelors degree or higher in computer science public administration business management or a related field is preferred. Knowledge of information technology services and project management methodologies is required.
- 812 years of management experience in an IT Organization
- 46 years of experience leading teams of 40 or greater
- 46 years of technical experience in desktop; infrastructure systems networking overseeing a technology Help/Service Desk.
- Experience in overseeing a budget of $10 Million or greater.
- This role requires strong facilitation skills to collaborate with both technical and nontechnical groups. Proficiency in verbal and written communication is essential.
- The person in this role must consistently treat customers stakeholders partners vendors and coworkers with respect and dignity fostering a work environment that values diversity and inclusion.
- You will establish clear guidelines model professional office behavior and create effective channels for reporting inappropriate actions.
Equal Employment Opportunity Policy
Talent Advisory Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Employment Type
Full Time
Key Skills
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